Benefits of our solution
Gain insights into field operations
Track technicians and work progress, so you can respond quickly to issues as they arise and make informed decisions.
Improve first-time fix rates
Provide technicians with the information and tools they need to avoid repeat visits and fix problems the first time.
Deliver projects on time
Increase customer satisfaction by delivering projects on time and exactly as requested.
Keep track of all tasks
To increase your overall frontline productivity, our mobile app allows technicians to easily navigate through tasks.
Resolve issues faster
Connect dispatchers, technicians, and customers to improve the flow of information and simplify service order fullfillment.
Save time and money
Automated planning, scheduling and invoicing of service orders helps reduce operating costs and labour requirements.
Highlights of our solution
Customer Self Service Portal
Request and track service orders online
Whether you want to create new tickets, track existing ones, or manage your quotes, contracts and invoices, our self-service portal has you covered. Need fast support? No problem, our service chatbot is ready to help.
Asset Browser
Complete asset control and visibility
Our asset browser not only shows the location of equipment at a functional site, but also provides a detailed service history of all past and present work orders associated with each asset. Once a customer’s asset has been added, you can monitor performance, identify potential problems and take proactive action before they escalate into costly outages.
Planning & Scheduling Cockpit
Efficient use of resources
Say goodbye to missed appointments and the pain of complex scheduling scenarios. From finding the right technician to optimising schedules and routes, our Planning & Scheduling Cockpit helps your dispatchers make smarter decisions from service order creation to mobile execution.
Mobile Application
Share knowledge with technicians
With our mobile app, technicians can efficiently manage service jobs on the go, with real-time access to job details, inventory, customer information and task instructions. They can also quickly get remote support and access to resolve issues faster and avoid costly delays.
Over 1.700 enterprises trust us
Relevant links
Establish seamless service management with osapiens HUB for Service
Reduce energy, waste, and emissions with 360° Field Service Excellence. Use our all-in-one service management software to maximize resource efficiency in the office and field while improving overall customer satisfaction.
Trusted by hundreds of companies from all industries
Collaborate con osapiens
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