osapiens HUB for Complaint Management
Effortless compliant handling - aligned with internal policies and industry regulations
Built for full compliance with EU Whistleblower protection directive – offering a secure, confidential channel for reporting, automated case-management, end-to-end reporting and with complete audit-readiness.
Everything you need for confident, compliant case management
Take control of your complaint process – without complexity
Give employees and stakeholders an easy and secure way to report concerns – anonymously under a pseudonym or with personal identification. Our customizable and user-friendly application lowers barriers for reporting, aligns with your brand and helps you meet EU requirements with zero friction.
Resolve incidents faster – with less manual work
AI-powered pre-grouping sorts complaints by topics the moment they arrive. Cases are auto-created, assigned, and routed based on your workflow - reducing back-and-forth and helping you to meet regulatory response deadline with ease.
One platform – full compliance across regulations
Meet requirements of EU Whistleblower protection directive, CSDDD, LkSG and a lot more in a single platform. Empower whistleblowers, affected individuals, and NGOs to report and track cases confidentially, anonymously or with personal identification – while you stay audit-ready and legally compliant.
Benefits of our solution
Always audit-ready
Built in partnership with leading law firms, the tool logs every action with time-stamped records and secure storage – so you’re prepared for internal reviews, external audits or legal scrutiny at any moment.
Automated case management
Spend less time chasing updates. Automatically route reports, assign reviewers, send reminders, and track resolution timelines to stay compliant without manual follow up.
Customizable to adapt your policies
Tailor incident reporting forms, workflows, and response protocols to match your reporting structure and industry requirements – no one-size-fits-all limitation.
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Whistleblower Insights
Explore key obligations for companies and see how they compare with complaint procedures under the German Supply Chain Act (LkSG).
Over 1,800 enterprises trust us
Bartels-Langness Handelsgesellschaft mbH & Co. KG (Bela) is one of the largest food retailers in Germany and is active as an owner-managed family business in several business areas throughout Germany. With over 10,000 employees and more than 15,000 suppliers, the German LkSG represents a major challenge. Therefore, it is particularly important for us to focus on good and resilient partnerships. The osapiens HUB is a state-of-the-art technology that helps us to automate many manual steps and to execute them fully integrated digitally.
Florian Behrens
CIO, Bartels-Langness
Partner with osapiens
Collaborate with osapiens to leverage customized ESG software solutions and achieve significant advancements together.
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