From Rebuilding a Legacy Business to Reinventing Compliance

How Track & Trace powered the success story of Track & Solve s.r.o.

This case study highlights how Track & Solve transformed a small legacy cigar-importing business into a scalable, compliance-driven operation. Faced with increasing regulatory complexity under the EU Track & Trace requirements, the company reimagined compliance not as a burden, but as a strategic opportunity. By partnering with osapiens and implementing a “compliance-at-origin” model, Track & Solve was able to streamline supply chain processes, support small producers, and expand its market presence across Europe. Today, the company stands as a strong example of how regulatory challenges can drive innovation and sustainable growth.

Business rebuilt around compliant New World cigar sourcing and Track & Trace and logistics solutions as an added value for local producers in the Americas and EU-based small distributors

Full compliance implemented at origin, meeting all requirements ahead of the deadline

Expanded market reach to 27 EU countries through strategic partnerships and an integrated EU TPD Track & Trace solution

Origin-based infrastructure significantlyreduced costs, enabling boutique blends to enter EU markets with lower volume and smaller budgets

Two warehouses established (Dominican Republic and Prague), a third planned in Panama; ongoing automation support from osapiens to meet increasing demand

Challenges

Track & Solve faced the challenge of complying with complex EU Track & Trace regulations, which required full product traceability and introduced significant operational and technical burdens. At the same time, these requirements threatened to overwhelm small producers and limit market access due to high costs and lack of expertise.