Run maintenance in regulated production with electronic records, electronic signatures and time-stamped, tamper-proof audit trails built into the work-order process.

Mandatory smart forms, work permits and approval steps prevent incomplete work from being closed. The solution supports validation against GxP, EU GMP Annex 11 and 21 CFR Part 11 requirements through a risk-based approach, a separate validation environment and controlled release processes. osapiens HUB is delivered as a configurable GAMP 5 Category 4 system.

Proof: Boehringer Ingelheim: GxP-validated mobile maintenance integrated with SAP.

Capture every service request and assign the job based on skills, availability, location and parts readiness.

The mobile app carries the complete on-site workflow. Internal technicians and subcontractors receive job details, installed-base history, instructions and smart forms, online or offline. Built-in validations guide each step, while photos, service reports and customer signatures document the completed work and pass confirmed service data into the connected billing process.

Proof: Nordex: 11,400+ wind turbines supported across its global service network.

For utilities, grid and meter operations

Run grid maintenance, fault response, meter operations and contractor work from one shared backlog and dispatch board.

Plan shifts, absences and workloads, then assign work by qualification, location and customer appointment. Crews execute inspections, maintenance, meter readings, installations, removals and replacements from one mobile app, including in substations and remote locations without a signal.

SAP IS-U, S/4HANA Utilities and GIS integrations keep device, asset, network and work-order data connected from central planning through to field completion.

Proof: BKW: 1M+ grid assets and 650+ technicians managed in one field service environment.