Benefits of our solution
Legally-compliant
Draw on solution jointly developed with reknown law firm
Automated
Leverage AI-driven workflows for automated case management
Customised
Brand the channel using your corporate identity
Highlights of our solution
Complaints Channel
Set up a complaints channel free of barriers
Our solution comes with a user-friendly website to open cases about potential violations of EU rights, social or environmental standards. Use this channel to submit information anonymously, under a pseudonym or with personal identification. We offer the option of customising the website to use your corporate design.
Case Management
Manage all incidents - highly automated
Benefit from AI-powered pre-grouping of incidents by specific topics. Based on workflows, cases are automatically opened and assigned for follow-up. This minimises the need for coordination and supports compliance with regulatory deadlines, such as for responses.
Documentation and Storage
Comply with data management obligations
Our solution is developed with our legal partner Graf von Westphalen to ensure that all regulatory requirements are met. This includes the archiving requirements that differ between the Whistleblower Protection Directive and the German Supply Chain Due Diligence Act. If you also need to comply with this Act, our LkSG solution can support you.
Whistleblower Management
Comply with two laws at once
Our solution enables you to comply with two different legal requirements: the EU Whistleblower Directive and the German Supply Chain Due Diligence Act. The complaint management system allows whistleblowers, potential victims of human rights abuses or NGO representatives to create and track cases – either anonymously, with a pseudonym or with personal identification.
Preventive & corrective actions
Automate your workflows
By setting up triggers, conditions, actions and timers, you can automate your workflows to eliminate repetitive and time-consuming tasks and increase overall productivity. You can easily start with our out-of-the-box templates and build your own company-specific workflows over time.
Bartels-Langness Handelsgesellschaft mbH & Co. KG (Bela) is one of the largest food retailers in Germany and is active as an owner-managed family business in several business areas throughout Germany. With over 10,000 employees and more than 15,000 suppliers, the German LkSG represents a major challenge. Therefore, it is particularly important for us to focus on good and resilient partnerships. The osapiens HUB is a state-of-the-art technology that helps us to automate many manual steps and to execute them fully integrated digitally.
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