One platform to run Maintenance & Repairs
Give your maintenance teams a platform that runs the work, not just records it. Automate work creation, prioritization, planning and follow-up, coordinate people, parts, permits and instructions, and guide technicians on mobile through every job, whether on the shop floor or in the field.
More productive teams. Better-prepared jobs. Fewer repeat visits.
From planning and dispatch to mobile execution and documentation, osapiens removes the friction that slows down maintenance and service teams.
Different operations. The same coordination problem.
osapiens HUB for Maintenance
Run the complete maintenance process in one CMMS. Plan preventive and condition-based maintenance, prioritise work by asset criticality, and assign the right technician based on skills and availability.
Each job reaches the technician with the asset history, instructions and required parts visible. Time, materials, findings and completed work are captured directly against the asset, creating a complete lifecycle record.
Proof: Coca-Cola North America: 70+ sites sites running plant and fleet maintenance on one maintenance platform.
osapiens HUB for Maintenance
Run maintenance in regulated production with electronic records, electronic signatures and time-stamped, tamper-proof audit trails built into the work-order process.
Mandatory smart forms, work permits and approval steps prevent incomplete work from being closed. The solution supports validation against GxP, EU GMP Annex 11 and 21 CFR Part 11 requirements through a risk-based approach, a separate validation environment and controlled release processes. osapiens HUB is delivered as a configurable GAMP 5 Category 4 system.
Proof: Boehringer Ingelheim: GxP-validated mobile maintenance integrated with SAP.
osapiens HUB for Field Service
Capture every service request and assign the job based on skills, availability, location and parts readiness.
The mobile app carries the complete on-site workflow. Internal technicians and subcontractors receive job details, installed-base history, instructions and smart forms, online or offline. Built-in validations guide each step, while photos, service reports and customer signatures document the completed work and pass confirmed service data into the connected billing process.
Proof: Nordex: 11,400+ wind turbines supported across its global service network.
osapiens HUB for Field Service
For utilities, grid and meter operations
Run grid maintenance, fault response, meter operations and contractor work from one shared backlog and dispatch board.
Plan shifts, absences and workloads, then assign work by qualification, location and customer appointment. Crews execute inspections, maintenance, meter readings, installations, removals and replacements from one mobile app, including in substations and remote locations without a signal.
SAP IS-U, S/4HANA Utilities and GIS integrations keep device, asset, network and work-order data connected from central planning through to field completion.
Proof: BKW: 1M+ grid assets and 650+ technicians managed in one field service environment.
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We were looking for a stable platform that would simplify and optimize our workflows.
Alberto ErceGroup Lead Service Digitalization Department, Nordex Group
Frequently asked questions
A CMMS primarily manages the maintenance of assets, equipment and facilities. It covers areas such as asset management, preventive maintenance, work orders, planning, spare parts and maintenance history.
Field Service Management extends this process to mobile work performed across customer locations or distributed sites. It adds service requests, dispatching, skill-based scheduling, mobile execution, customer communication, service reports, signatures and billing handovers.
With osapiens, both processes remain connected. The same asset and service information can support central maintenance planning and the technician completing the job in the field.
No. osapiens can run as the execution layer on top of the systems you already use. SAP PM and CS, or your existing EAM, remain the system of record. osapiens handles planning, dispatch, mobile execution and documentation, then returns the confirmed results.
The platform can also run standalone at sites without an EAM. Those sites can connect to SAP later without replacing the technician workflow or rebuilding the operating process.
osapiens provides an SAP-certified add-on for ECC and S/4HANA that is installed in the customer SAP environment. It supports PM, CS, MM, HR and QM, together with the corresponding S/4HANA Service scope.
Integration follows SAP best-practice patterns, so SAP remains the system of record and generates the relevant change documents. Delta and background synchronisation keep data current without slowing the user experience. The add-on supports DEV, QA and PROD landscapes, as well as SAP for Utilities IS-U in utility scenarios.
osapiens HUB for Maintenance captures electronic records, electronic signatures and time-stamped audit trails while the intervention is being performed. Mandatory smart forms, work permits and approval steps help ensure that required evidence is complete before the work order can be closed.
The solution supports customer-led validation against GxP, EU GMP Annex 11 and 21 CFR Part 11 requirements. It is delivered as a configurable GAMP 5 Category 4 system, with a separate validation environment and controlled release processes for qualified deployments. The customer retains formal validation responsibility, while osapiens provides the application-level validation documentation and support.
Planners can see workloads, shifts, availability, qualifications and location before assigning work across internal teams and external contractors. This makes hidden capacity visible and reduces manual coordination.
Technicians receive the asset history, job details, instructions, permits and forms needed for the task. They spend less time searching for information or calling colleagues, while guided workflows help people with different experience levels complete work consistently.
Yes. The technician experience is available on iOS, iPadOS, Android and Windows. Assigned work, asset information, instructions, checklists, photos, time and material entries remain available without a connection and synchronise when connectivity returns.
A separate warehouse application supports storekeepers with stock, goods movements and material handling.
Jobs can be assigned using skills, availability, location and parts readiness. On site, the technician sees the installed-base history, instructions and validated smart forms needed to complete the repair correctly.
Time, materials, findings, photos, service reports and customer signatures are captured during the job. Once the required confirmation is complete, invoice-ready service data passes to the connected ERP, reducing the delay between completed work and billing.
osapiens brings grid maintenance, fault response, meter operations and contractor work into one backlog and dispatch process. Teams can plan shifts and workloads, coordinate customer appointments, and execute inspections, meter readings, installations, removals and replacements from one mobile application.
Offline execution supports substations and remote locations. SAP PM, S/4HANA Utilities, SAP IS-U and GIS integrations keep work orders, devices, assets, network information and field confirmations connected.
Customer data is hosted in the EU. The primary environment is operated in the OVHcloud data centre in Limburg, Germany, with a geographically separate hot standby in Gravelines, France. Both data centres are ISO 27001 certified.
osapiens is ISO 27001 and ISO 9001 certified and operates under the GDPR as a German entity. The data processing agreement is based on EU contractual requirements, and platform traffic is encrypted.
osapiens AI runs inside the platform. Customer data is not sent to external AI services, and no third-party AI APIs are used for these functions.
The Co-Pilot can work with authorised manuals, asset history and past work orders to surface relevant information at the asset. It supports the technician with context and recommendations while the user remains in control of the work and the final decision.
Connected by design. Every suite compounds the value of the others
The suppliers you onboard, the data you collect, the workflows you define: every effort you put into one suite pays off in the others. The impact grows exponentially.
